Tuesday 8 September
09:10-09:50 Cathy Come Home at 60: Time to Finish the Job
Marking the 60th anniversary of Cathy Come Home, this session highlights the work of Homes for Cathy and its members to prevent and end homelessness. It will showcase practical examples of delivery against the seven commitments and launch a new sector-wide publication demonstrating collective impact and action.
09:10-09:50 Empowering Futures: Navigate your summit with confidence today
Is this your first national conference? Do you want to know how to make the most of your time at this year’s Housing Community Summit? Come and join the Chartered Institute of Housing Futures Board to hear more and meet fellow young professionals from the housing sector and grow your network.
17:30-19:00 PlaceShapers Drinks reception
PlaceShapers, the national network of place-based, community-focused housing organisations are delighted to be returning to this year’s Housing Community Summit. They will be hosting a drinks reception on Tuesday 8 September, from 5.30pm-7pm. The reception is primarily for existing members of the network but organisations who would be interested in joining PlaceShapers would be very welcome to attend. Members of the board and the team and will be on hand to answer any questions you may have. The PlaceShapers drinks reception has been really well attended over recent year and offers a great opportunity to network with like-minded housing professionals from all over the country. You can find out more about PlaceShapers the work they do to help communities thrive at their website, www.placeshapers.org.
Wednesday 9 September
08:10-08:50 Smaller housing association network breakfast
Smaller housing association members are invited to join colleagues at this networking breakfast hosted by the G320 and the National Housing Federation.
08:10-08:50 Tenant Advisory Panel breakfast
Join the members of the Tenant Advisory Panel (TAP) for breakfast, a chat, and the chance to hear all about the work that they do. Learn more about the panel, which is independent of the NHF, and how it plays a crucial role in guiding and shaping the NHF to develop its policy positions and research work.
12:10-12:55 How will commonhold change the housing landscape?
Commonhold will mean a fundamental shift in how homes are developed, governed, funded and managed over the long term. Come and discuss:
- How greater consumer empowerment could transform property ownership in England and Wales.
- What commonhold means for the development and management of mixed tenure homes.
- How can housing providers ensure the long-term stewardship of complex buildings?
- Financial risk, governance, and transition.
13:10-14:00 Professionalisation of Complaints Handling roundtable discussion
Through collaboration between the NHF Customer Experience and Housing Management national group and PfP Thrive, this round table will explore the growing case for professionalising complaints handling in social housing. As landlords respond to the Housing Ombudsman’s Complaint Handling Code, the session will consider how recognised standards, accredited learning and stronger professional development can support fairer outcomes for residents, improve accountability and build a positive complaints culture. Attendees will also hear about the new City & Guilds Assured Professionalisation Pathway for Complaints Handling, designed to strengthen the knowledge, skills and behaviours needed to deliver effective, resident-centred complaint management.
14:10-14:55 Leadership and allyship: driving inclusive cultures across housing
Inclusive leadership does not happen by accident. It requires visible commitment, practical action, accountability and the confidence to challenge existing cultures, behaviours and systems. Join us for this panel session to explore the role of leadership and allyship in driving meaningful progress on equality, diversity and inclusion across housing associations, examining why inclusive leadership matters now, what good practice looks like, and how organisations can move from commitment to sustained action.